Administration Assistant | £13.00 - £15.00 per Hour | Flexible Hours | Permanent Position
Are you an organised and proactive administrator looking for a varied role within a friendly and supportive team? Do you enjoy managing multiple tasks, communicating with customers, and ensuring operations run smoothly?
HRGO Recruitment is recruiting for an Administration Assistant to join a growing business working closely with the Office Manager. This is an excellent opportunity for someone with previous administration experience who is looking to develop their skills within a busy office environment. Full training will be provided, and once established in the role, you'll be encouraged to work using your own initiative.
You'll play a key role in supporting the day-to-day administration of customer projects, quotations, scheduling, and operational processes while delivering excellent customer service.
Benefits
- Competitive hourly rate of £13.00 - £15.00 per hour
- Flexible working hours between 30-40 hours per week
- Permanent position
- Full training and ongoing support provided
- Supportive and friendly office environment
- Opportunity to work closely with an experienced Office Manager
- Quarterly company meal when business targets are achieved, with all expenses paid
- Additional Christmas leave awarded if all work is completed by 18th December, without affecting annual holiday entitlement
Working Hours
- Permanent position
- 30-40 hours per week
- Flexible hours available to suit individual circumstances
- Commitment to agreed working hours required for contractual purposes
- Monday to Friday
The Role
As an Administration Assistant, you will provide comprehensive administrative support across customer service, project coordination, quotations, scheduling, and office operations.
Working within a small and close-knit team, you will be responsible for ensuring customer enquiries are handled professionally, jobs are accurately logged and tracked, and operational processes are maintained efficiently.
Key Responsibilities
- Managing and responding to customer enquiries received through the company inbox
- Logging works and customer requests from incoming emails
- Providing customers with updates on ongoing jobs and projects
- Maintaining and updating weekly progress reports for Tesla projects
- Handling incoming customer telephone enquiries
- Logging and managing jobs through the Key West App
- Monitoring and chasing overdue jobs within the Key West App
- Updating the Key West App with worksheets received from subcontractors
- Setting up new users on the Key West App
- Preparing and issuing customer quotations
- Maintaining quotation spreadsheets and following up outstanding quotes on a weekly basis
- Creating and maintaining site folders and project documentation
- Ordering materials required for projects and works
- Supporting debt monitoring and account reconciliation processes
- Maintaining job sheets and ensuring work is progressed through to invoicing upon completion
- Planning and coordinating works alongside stores and operational teams
- Arranging hire of access equipment as required
- Preparing and submitting permit applications
- Creating Risk Assessments and Method Statements (RAMS)
- Reviewing completion reports and identifying follow-up recommendations
About You
We're looking for someone who is:
- Organised and able to manage a varied workload
- Professional, friendly, and customer-focused
- Confident communicating with customers, suppliers, and colleagues
- Able to work accurately with excellent attention to detail
- Proactive and capable of using their own initiative
- A strong team player who enjoys working in a small office environment
- Able to prioritise tasks effectively and meet deadlines
- Flexible and adaptable to changing business needs
Essential Experience & Skills
- Previous administration experience
- Excellent written and verbal communication skills
- Strong organisational and time management abilities
- Good attention to detail and accuracy
- Ability to prioritise multiple tasks effectively
- Confident using Microsoft Office applications including Outlook, Excel and Word
- Professional and customer-focused approach
- Ability to work independently once fully trained
Desirable Experience
- Experience using job management systems or scheduling software
- Previous experience creating quotations and maintaining spreadsheets
- Knowledge of permit applications and RAMS documentation
- Experience working with subcontractors and coordinating project documentation
- Background within construction, maintenance, facilities management, or engineering environments
- Experience of debt monitoring and account reconciliation
Please Note
This role will involve:
- Working within a small office environment
- Managing multiple administration tasks simultaneously
- Communicating regularly with customers, suppliers, and subcontractors
- Using internal systems and spreadsheets to track projects and quotations
- Supporting operational planning and scheduling activities
- Handling confidential company and customer information
- Working independently while supporting the wider team
Apply Today
If you're looking for a varied and rewarding administration role within a supportive business where your contribution will make a real difference, we'd love to hear from you.
Apply now and a member of the HRGO Recruitment team will be in touch.
