Job Title: Administrator Location: Ashford Salary: £26,000 - £27,000 per annum Hours: Monday to Friday 08:30 - 17:00
We are looking for a reliable and customer-focused Administrator to join our clients admin team. The successful candidate will manage customer interactions and order processing, keep records up to date, troubleshoot issues, and oversee the progress of ongoing orders to ensure timely and accurate delivery.
Key responsibilities
Speak with customers by phone and email to take orders, answer queries, and provide updates
Process orders accurately using internal systems and follow established procedures
Maintain and update customer and order records to ensure data integrity
Troubleshoot order-related issues, coordinate with relevant teams to resolve problems, and communicate outcomes to customers
Manage ongoing orders from receipt through to fulfilment, tracking progress and escalating delays or exceptions when necessary
Prioritise workload to meet deadlines and support peak periods
Provide excellent customer service and build positive customer relationships
Skills and experience
Proven experience in an administrative or customer service role involving order processing
Strong verbal and written communication skills; comfortable speaking with customers
Accurate data entry and record keeping with strong attention to detail
Good problem solving skills and the ability to troubleshoot issues effectively
