HRGO are currently recruiting for an Administrator. This is a key administrative role supporting both internal teams and external stakeholders through the management of customer accounts, policy administration, data processing, reporting and query resolution. The role involves maintaining accurate records, processing account and policy changes, coordinating documentation, and ensuring a high standard of customer service and compliance.
Responsibilities:
Provide administrative support across customer accounts, policies and business processes
Handle inbound and outbound calls and emails, delivering a professional and customer-focused service
Process account and policy updates, amendments and general administration accurately and efficiently
Maintain and update records, ensuring customer and business information remains accurate and compliant
Investigate and resolve queries, liaising with internal departments and external stakeholders where required
Prepare reports, spreadsheets and documentation to support business operations
Ensure all activities are completed in line with company procedures, data protection requirements and service standards
Support the preparation and processing of contracts, forms and other business documentation
Contribute to team objectives, service level agreements and continuous improvement initiatives
Undertake additional administrative duties as required to support the wider business
Key Skills and Qualifications:
Strong written and verbal communication skills
Excellent organisational skills and ability to manage multiple tasks effectively
High attention to detail and accuracy when processing data, documentation and customer information
Ability to follow processes, procedures and compliance requirements consistently
Strong customer service skills with a proactive and solution-focused approach
Confident using Microsoft Office applications, particularly Excel, for reporting and data management
Ability to investigate issues, identify solutions and escalate where appropriate
Experience working in an administrative, customer service, policy administration or data processing environment
Understanding of data protection requirements and handling confidential information
Experience working within a regulated environment (e.g. financial services, insurance, healthcare or similar) would be advantageous
HRGO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
If you are interested in this Administrator role, please contact Mia on 0151 439 3051 or email Mia.Tong@HRGO.co.uk.
