Hours: 30 Hours per week, Monday to Friday during normal office hours. (Occasional evenings required)
Pay: £25.92 ph
This is a temporary position for around 9 months, based in the office with potential for some home working once settled.
Overview
Lead a community/estate management charity, reporting to the Board Chair, ensuring strong governance, smooth operations, financial stability and positive resident engagement.
Key Responsibilities
Lead day-to-day operations and manage resident/customer enquiries and communications in relation to a local housing development.
Advise the Board on governance and decision-making, ensuring alignment with the charity's aims and governing documents.
Plan and deliver organisational transition, including exit/independence planning from the accountable body and future staffing/resource planning.
Recruit and line-manage operational staff, including performance and absence management.
Manage the estate management contractor to maintain site standards and deliver value for residents.
Own financial administration: business planning, setting charges/fees, monitoring accounts, approving payments and maintaining records for annual accounts.
Oversee arrears/debt recovery activity, including escalation to external recovery/legal action where appropriate.
Produce and present reporting for Board/committee meetings and the AGM (including financial and risk information).
Coordinate land/asset handovers from developers, ensuring quality meets maintenance standards.
Lead community engagement (events, resident forums, community hub/office oversight) and keep public-facing information (e.g., website) up to date.
Identify and pursue external grant funding and ensure compliance with key requirements (H&S, data protection, safeguarding, business continuity).
Essential Requirements
Business administration/management qualification (or equivalent relevant experience).
Proven experience leading operations and managing a team in a similar environment.
