Title: Client Services Administrator (Temp) Hours: 35.75 hours per week (working between 08:00-18:00, Monday-Friday) Salary: £24,740 per annum Location: Liverpool
HRGO are currently recruiting for a Client Services Administrator, on a temporary basis. This role supports the day-to-day relationship with brokers and corporate clients by handling queries, maintaining accurate account/contact details, and supporting contract administration. You'll be working in a regulated environment where quality, fairness, and strong customer outcomes are essential, following clear processes with training and team support.
Responsibilities:
Handle inbound/outbound calls and emails in an efficient manner
Investigate and resolve broker and company queries, liaising with managers, colleagues, sales teams and external contacts as required
Maintain and update broker/company contact information, ensuring records are accurate and up to date
Support a compliant "change of broker" process, ensuring correct steps and documentation are followed
Assist the Team Leader with contract preparation for new corporate customers
Ensure contracts are completed with correct supporting documents and sent to the correct authorised signatories
Help the team achieve call-answer SLAs
Produce and provide management information as requested
Register new broker contacts, update billing profiles for invoicing, and provide portal access where required
Complete data protection and security checks before discussing or sharing customer information
Maintain clear, accurate and compliant system notes/audit trails
Support service levels by assisting with duplications and other admin tasks as needed
Work towards performance targets (QA, customer outcomes/satisfaction, productivity and call handling) and engage with coaching/QA feedback
Undertake other reasonable duties to support the team and adapt to changing business needs
Key skills and qualifications:
Strong communication skills (phone and email)
Excellent attention to detail and accuracy
Ability to follow processes and procedures consistently
Customer-focused mindset with a problem-solving approach
Good working knowledge of Excel spreadsheets (for reporting and data handling)
Understanding of regulated environments or financial services
Previous experience in corporate account administration, broker support, or contract administration
HRGO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
If you are interested in this temporary Client Services Administrator role, please contact Mia at 0151 439 3051 or email Mia.Tong@HRGO.co.uk
