Customer Accounts Administrator
Type: Temp-to-Perm
Location: Aylesham , Kent
Hours: Monday to Friday, 09:00-17:00
Pay: £21.71 per hour
A busy, friendly office team in Aylesham is looking for a proactive Customer Service & Bookkeeping Administrator to support day-to-day operations across customer service, order processing, accounts admin and credit control. This is a varied role where accuracy, communication and follow-through are key.
What you'll be doing:
Customer Service
- Answer inbound calls and respond to customer emails and enquiries
- Provide updates on products, orders, deliveries and account information
- Manage customer issues/complaints through to resolution, escalating when needed
- Keep customer records accurate and up to date
Order Processing
- Enter customer orders accurately onto the system
- Check pricing, order details and customer information
- Liaise with customers on amendments and queries
- Coordinate with internal teams to resolve order issues and keep orders on track
Bookkeeping & Accounts Administration
- Support routine bookkeeping and accounts administration
- Process sales invoices and credit notes
- Record and allocate customer payments
- Assist with account reconciliations and investigate discrepancies
- Provide general admin support to the Accounts function
Credit Control
- Monitor customer accounts and chase overdue balances via phone and email
- Maintain accurate notes of outstanding payments, agreed dates and chase activity
- Respond to invoice/account queries and escalate problematic accounts appropriately
General Administration
- Maintain accurate filing and records
- Support the wider office team as required
- Follow company procedures and maintain confidentiality
What we're looking for
- Previous bookkeeping/accounts admin experience (credit control exposure is a plus)
- Confident using IT systems; experience with Sage (or similar) preferred
- Experience using a CRM/order processing system advantageous
- Strong communication skills (phone and email)
- Good numeracy and excellent attention to detail
- Background in B2B / wholesale / distribution would be beneficial
- AAT (or similar) helpful but not essential
Interested?
Apply with your CV
HRGO Recruitment is acting as an Employment Business in relation to this vacancy.
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