Job Title: Customer & Digital Specialist (French Speaking)
Location: Hailsham
Type: Full-time
Languages: Fluent French (spoken & written) required; additional Southern European languages are a plus
Salary: £28k-£32k
HRGO Recruitment client is a fast-growing business operating on SAP and expanding reach across Europe. They are looking for reimagining customer service, harnessing technology, automation, and process improvement to deliver best-in-class support. That's where you come in.
Our client is looking for a customer service superstar with a tech mindset, someone who loves solving problems, working with data, and improving systems. This is not a traditional contact centre or telesales role. It's perfect for someone with a technical or analytical background who's ready to roll up their sleeves and help transform how we support customers across all digital platforms.
In this role, you will:
Work on customer service improvement projects using automation, chatbots, and AI tools
Help identify and fix root causes of repeat issues to reduce unnecessary customer contact
Support customer queries with clarity, professionalism, and care, especially in written and spoken French
Manage sales orders, customer data, and inventory issues while working across departments (logistics, commercial, credit, etc.)
Contribute to the shift from manual data entry to digitised, streamlined work flows
We would love to hear from you if you have:
A technical or process improvement background (education or early career)
Fluency in French and English (Belgian French speakers welcomed!)
Experience with SAP, CRM systems, spreadsheets, or tools like Power BI
Strong communication skills and a proactive, problem-solving mindset
A desire to make things better - not just fix problems, but stop them from happening again
What you will get:
23 days holiday
Hybrid working
Bright, open-plan office with coffee and company events
The chance to shape how a growing business delivers exceptional customer experience
Annual company events
Please click apply now if you have the required skills and are interested in this position
