🌟 Join Our Clients Team as a Customer Experience Agent - Permanent Progression Possible! 🌟
📍 Location: Folkestone, Kent
🕒 Hours: 40 hrs/week, Mon-Fri, 8:30am-5pm
💷 Pay: £12.75 per hour
📄 Contract: Temporary
💡 For the right candidate, there's potential to progress into a permanent role as a Key Account Customer Experience Agent, depending on performance and experience!
Why You'll Love This Role:
Are you a people-person who thrives on solving problems and making customers smile? 😃 We're looking for a friendly, proactive Customer Experience Agent to join our clients vibrant Customer Service team!
If you have:
- Excellent proven customer service experience
- Strong maths skills
- Confidence to ask questions and find answers without struggle
…then this could be the perfect opportunity to grow your career with us.
What You'll Do:
📞 Answer questions about our products and services via phone & email
📝 Open & maintain customer accounts
🛒 Process B2C & B2B orders
💡 Recommend additional products to boost sales
⚡ Resolve customer complaints with confidence
💳 Process payments & handle returns/credits
🚚 Book deliveries with customers & couriers
🖥️ Troubleshoot technical issues
📊 Keep customer data accurate and up to date
🎯 Take ownership of enquiries and meet KPIs
What We're Looking For:
🎓 GCSEs A-C in English & Maths (or equivalent) - strong numeracy skills a must!
📧 Minimum 2 years' experience dealing with customers via phone/email - demonstrating excellent proven customer service
💻 Excel literate; Shopify experience a bonus
🧩 Excellent problem-solving, listening, and conflict resolution skills
🤝 Friendly, polite, patient, and reliable
💬 Confident to ask questions and find answers without struggle
Perks of the Role:
✅ Work in a fun, supportive team environment
✅ Gain valuable experience in B2C & B2B customer service
✅ Opportunity to develop sales and technical skills
✅ Potential permanent career progression as a Key Account Customer Experience Agent
Ready to Make an Impact?
If you're organised, approachable, and love turning challenges into solutions, we want you! 🌟 Join a friendly team where your skills and initiative are valued.
Apply today and grow your career with us!
