Customer Service Advisor (Part Time)
Location: Boldon Business Park, Boldon
Pay Rate: £12.87 per hour
Hours: Part-time, 24 hours per week
Working Pattern: Monday to Friday, between 09:00-17:30 (hours to be discussed during interview)
About the Role
We are looking for enthusiastic and customer-focused Customer Service Advisors to join our team, providing telephone, email, and live chat support for an Australian nightwear brand.
As the first point of contact for customers, you will play an important role in delivering outstanding service by handling enquiries, resolving issues, and creating a positive experience with every interaction.
If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced customer service environment, we would love to hear from you.
Key Responsibilities
- Handle inbound customer calls professionally and efficiently.
- Support customers with product enquiries, online orders, deliveries, returns, exchanges, and refunds.
- Resolve customer queries with empathy and a solution-focused approach.
- Update customer information accurately using internal systems.
- Process orders, amendments, and payments where required.
- Escalate complex issues to the appropriate teams when necessary.
- Maintain excellent product knowledge to provide accurate information and recommendations.
- Work towards individual and team targets, including quality, productivity, and customer satisfaction.
- Collaborate with colleagues to deliver exceptional customer experiences.
- Ensure all customer interactions follow company policies and data protection requirements.
What We're Looking For
- Previous customer service or contact centre experience is desirable but not essential.
- Excellent verbal communication and listening skills.
- A friendly, patient, and professional telephone manner.
- Strong problem-solving and conflict-resolution skills.
- Good computer skills and the ability to learn new systems quickly.
- Excellent organisation skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- Flexible approach to working hours when required.
What We Offer
- Full training and ongoing support.
- A supportive and inclusive working environment.
- The opportunity to represent a well-established international brand.
- A rewarding customer service role within a friendly team.
Apply today!
