We are looking for a friendly, confident Customer Service Advisor to join a busy, customer-focused team. This role is ideal for someone with strong customer service skills who can communicate clearly, handle enquiries efficiently, and contribute to a positive customer experience.
Key responsibilities
Handle customer enquiries via phone, email and live chat in a timely and professional manner
Provide accurate information, resolve issues and follow up to ensure customer satisfaction
Perform routine administrative tasks such as updating records, processing requests and maintaining logs
Escalate complex issues to the appropriate teams and support team colleagues as needed
Maintain knowledge of products, services and internal processes to deliver consistent service
What we're looking for
Confident communicator with excellent spoken and written English
Strong customer service skills with a friendly, solution-focused approach
Ideally some experience in administration or customer service (paid or voluntary)
Good attention to detail and ability to manage multiple tasks
Comfortable using computers and common office software
Professional attitude, reliable and a good team player
HRGO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
If you are interested in this Customer Service Advisor role, please contact Mia at 0151 347 1110 or email Mia.Tong@HRGO.co.uk.
