Job Title: Customer Service Advisor Location: Leeds City Centre Salary: £27,000 Job Type: Full-Time, Permanent - Monday to Friday 9am-5.30pm
HRGO Recruitment are currently working with a well-established and growing organisation within the financial services sector, who are looking to appoint an experienced a Customer Service Advisor to join their customer services team.
As a Customer Service Advisor, you will be responsible for handling inbound customer enquiries, ensuring queries are resolved accurately and efficiently at first point of contact.
You will play a key role in maintaining excellent service standards, supporting complaint resolution, and ensuring all work is completed in line with regulatory requirements and internal service level agreements.
Main Duties
Managing customer enquiries across multiple channels including phone and email
Resolving customer queries efficiently at first point of contact
Handling initial customer dissatisfaction and supporting complaint resolution
Ensuring all communications are accurate and professional
Working closely with internal teams to resolve more complex queries
Supporting leadership teams with operational requirements where needed
Requirements
Previous experience within financial services, ideally within a regulated environment
Strong customer service experience with a proven track record
Excellent verbal and written communication skills
Strong attention to detail and ability to work accurately
Experience handling complaints and customer escalations
What's on Offer
Opportunity to join a respected and growing financial services organisation
Supportive and collaborative team environment
Career development and progression opportunities
Ongoing training and professional development
If you are an experienced Customer Service Advisor with a background in financial services and are looking for your next opportunity, click 'Apply Now' for immediate consideration.
