Customer Service Advisor - Ashford, Kent
Location: Ashford, Kent
Pay Rate: £14.95 per hour
Hours: 37 hours per week, Monday to Friday
Recruitment Agency: HRGO Recruitment
HRGO Recruitment is currently recruiting for a Customer Service Advisor to join a busy and friendly environmental services team based in Ashford, Kent.
This is a varied, customer-focused role where you'll be responsible for handling enquiries, coordinating service requests and providing essential administrative support across a range of community and environmental services.
We're looking for someone who is organised, confident communicating with the public and comfortable managing multiple tasks in a busy office environment.
Key Responsibilities
- Responding to customer enquiries by telephone, email and other communication channels.
- Handling service requests relating to waste collection, recycling, street cleansing and other environmental services.
- Liaising with contractors and internal teams to resolve customer queries efficiently.
- Maintaining accurate records and updating internal databases and systems.
- Processing administrative and financial documentation.
- Assisting with the management of allotment and garage tenancies.
- Supporting cemetery administration and other sensitive service enquiries.
- Assisting with community projects, recycling initiatives and environmental campaigns.
- Providing general administrative support to ensure the smooth running of the department.
What We're Looking For
- Previous experience in a customer service or administration role.
- Excellent communication skills and a professional telephone manner.
- Confidence dealing with members of the public, including sensitive or challenging enquiries.
- Strong organisational skills and excellent attention to detail.
- Good IT skills, particularly Microsoft Word, Excel and Teams.
- Ability to prioritise workloads and manage competing deadlines.
- A proactive, flexible approach and willingness to support colleagues.
- Ability to work independently and as part of a team.
Experience within local government, environmental services, contract administration or financial processing would be advantageous, but is not essential.
What's on Offer?
- £14.95 per hour
- 37 hours per week
- A varied and interesting customer service position.
- Opportunity to gain experience within a busy public services environment.
- Support throughout your assignment from HRGO Recruitment.
- Potential for occasional out-of-hours working.
Interested? Apply Today!
If you're an experienced Customer Service Advisor or Administrator looking for your next opportunity in Ashford, we'd love to hear from you.
Apply today with your CV through HRGO Recruitment to be considered for this position.
