Job Title: Customer Service Advisor Job Type: Full time/permanent Salary: £25,000 - £28,000 per annum (dependent on experience) Hours of work: Monday to Friday 09:00 - 17:00
The ideal candidate will have a strong background in administration, exceptional customer service skills, the ability to build rapport with clients, and experience in account management.
Key Responsibilities:
Provide excellent customer service to clients
Manage customer enquiries and resolve issues in a timely and professional manner
Build and maintain strong relationships with clients to ensure customer satisfaction
Process orders, track shipments, and update clients on delivery status
Collaborate with internal teams to address customer needs and concerns
Assist with account management duties, including updating customer profiles and managing contracts
Keep accurate records of customer interactions and transactions
Identify opportunities to upsell or cross-sell products and services to clients
Skills and Qualifications:
Proven experience in customer service and administration
Excellent communication and interpersonal skills
Ability to build rapport with clients and maintain positive relationships
Proficiency in using CRM software and other relevant tools
