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Customer Service Advisor

Job Reference: CSRLK1

Call Centre and Customer Service
Leeds, West Yorkshire
£27000 per annum
Permanent

Customer Service Advisor | Competitive Salary | Full-Time | Hybrid Working

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, professional environment where accuracy, communication, and customer satisfaction are key?

HRGO Recruitment is recruiting for a Customer Service Advisor to join a growing and dynamic financial services team. This is an excellent opportunity for an experienced customer service professional looking to develop their career within a regulated and rewarding industry.

You'll be supporting customers across multiple communication channels, resolving queries efficiently, and delivering outstanding service at every interaction.

Benefits

  • Competitive salary
  • Hybrid working opportunities
  • Pension scheme
  • Career development and progression opportunities
  • Professional qualification support
  • Comprehensive training programme
  • Employee wellbeing initiatives
  • Employee Assistance Programme (EAP)
  • Collaborative and inclusive working environment

Working Hours

  • Full-time permanent position
  • Monday to Friday
  • Hybrid working available
  • Additional flexibility may be required to meet business needs

The Role

As a Customer Service Advisor, you will be responsible for providing excellent customer service and support across inbound and outbound customer contact.

Working within a regulated environment, you will ensure customer enquiries are resolved efficiently while maintaining high standards of accuracy, professionalism, and compliance.

Key Responsibilities

  • Handling customer enquiries via telephone, email, and other communication channels
  • Resolving customer queries in line with service level agreements
  • Delivering first-contact resolution wherever possible
  • Providing accurate and professional written and verbal communication
  • Supporting customers with service-related requests and enquiries
  • Managing initial customer concerns and assisting with complaint resolution
  • Maintaining accurate customer records and documentation
  • Working collaboratively with colleagues across the wider business
  • Identifying and escalating incidents, risks, or potential breaches where required
  • Following company policies, procedures, and regulatory requirements
  • Supporting a culture of exceptional customer service and positive customer outcomes

About You

We're looking for someone who is:

  • Passionate about delivering outstanding customer service
  • Friendly, professional, and approachable
  • Highly organised with excellent attention to detail
  • Confident communicating with customers and stakeholders
  • Able to remain calm and professional under pressure
  • A strong team player with a collaborative approach
  • Adaptable and flexible in a fast-paced environment
  • Committed to achieving positive customer outcomes

Essential Experience & Skills

  • Proven customer service experience
  • Excellent written and verbal communication skills
  • Strong interpersonal and relationship-building abilities
  • Good problem-solving and decision-making skills
  • Ability to work accurately and efficiently
  • Strong organisational skills and attention to detail
  • Experience working within service level agreements and quality standards
  • Proficiency in Microsoft Office applications
  • Ability to manage multiple priorities effectively

Desirable Experience

  • Financial services experience
  • Experience working within a regulated environment
  • Complaint handling experience
  • Experience supporting internal and external stakeholders
  • Knowledge of risk, compliance, and governance principles
  • Investment Operations Certificate (IOC) qualification or willingness to work towards industry qualifications

Please Note

This role will involve:

  • Working within a regulated professional environment
  • Managing customer interactions across multiple communication channels
  • Handling confidential and sensitive information
  • Working to service level agreements and quality standards
  • Supporting customer complaint resolution processes
  • Adapting to changing business priorities and operational requirements

Apply Today

If you're passionate about customer service and looking to build a long-term career within a professional and supportive organisation, we'd love to hear from you.

Apply now and a member of the HRGO Recruitment team will be in touch.

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