Job Title: Customer Service Advisor Job Type: Full time/permanent (Office based) Salary: £25,650 plus additional bonuses (bonus structure can be explained at interview)
We are delighted to once again be assisting one of our favourite clients in their search for a Customer Service Advisor to join their team, this is a fantastic opportunity to join a global organisation with great values and a passion for offering quality products with sustainability at the forefront of everything they do!
Key Responsibilities:
Provide excellent customer service to clients
Manage customer enquiries and resolve issues in a timely and professional manner
Build and maintain strong relationships with clients to ensure customer satisfaction
Process orders, track shipments, and update clients on delivery status
Collaborate with internal teams to address customer needs and concerns
Assist with account management duties, including updating customer profiles and managing contracts
Keep accurate records of customer interactions and transactions
Skills and Qualifications:
Proven experience in customer service and administration
Excellent communication and interpersonal skills
Ability to build rapport with clients and maintain positive relationships
Proficiency in using CRM software and other relevant tools
