Location: Hailsham (Hybrid working model available)
Salary: £26,222
Working hours: Monday to Friday 8:30am-5:00pm
Work type: Permanent
HRGO Recruitment is delighted to be partnering with a valued client to recruit a Customer Service Advisor for their friendly and supportive team. This is an excellent opportunity for someone who enjoys delivering outstanding customer service, thrives in a fast-paced environment, and wants to develop their career with a well-established business.
If you're a confident communicator with a positive attitude and a passion for helping customers, we'd love to hear from you. You'll be joining a friendly, people-first business that places a real emphasis on employee vitality. From wellness mornings to charity football games and regular team activities, the company is committed to creating a positive, supportive, and enjoyable place to work.
General duties:
Build and maintain strong, long-lasting relationships with B2B & B2C customers.
Manage customer enquiries from initial contact through to successful resolution.
Handle customer complaints efficiently, providing timely and effective solutions.
Accurately process customer orders, returns, credits, and customer records
Monitor back orders and proactively recommend suitable alternative products where appropriate.
Liaise with internal departments, including Purchasing, Operations, and Sales, as well as external suppliers to resolve stock shortages and delivery issues.
Work closely with courier partners to investigate and resolve transport and delivery queries.
Maintain up-to-date knowledge of products, services, and industry developments to provide accurate information and advice to customers.
Skills:
Excellent telephone communication and interpersonal skills, with the ability to build rapport
Ability to prioritise workload effectively and manage multiple tasks simultaneously.
Self-motivated and proactive, with the ability to work independently, use initiative, and take ownership of responsibilities.
Benefits:
Hybrid working model (2/3 days in the office)
Profit related bonus scheme
Social committee running frequent events
Staff account and shop access
Endless personal and professional development
Parking available
Strong company culture
If you are interested in this opportunity, please click 'APPLY NOW' and if successful, a consultant will be in contact to discuss further.
