HRGO are recruiting on behalf of a growing eCommerce business who are looking to appoint a Customer Service Advisor on a full-time, permanent basis. This is a customer-focused and customer-facing role.
Responsibilities
Respond to customer enquiries via phone, email and webchat
Support customers with product information, availability and general queries
Assist customers with order placement and provide guidance on suitable product choices when required
Liaise with suppliers and couriers to help ensure deliveries run smoothly and issues are resolved quickly
Manage and resolve customer concerns in a timely, calm and solutions-focused manner
Provide customer support within the showroom, sharing product knowledge and answering enquiries
Keep customers updated on order progress, delivery timelines and any changes
Skills & Qualifications Required
Previous experience in a customer service advisor role
Confident and professional telephone manner
Strong written communication skills
Able to manage multiple tasks and prioritise effectively
Willingness to support the wider team
Experience supporting customers with product selection
Showroom, retail, trade counter or eCommerce customer service experience (desirable)
HRGO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
If you are interested in this Customer Service Advisor role, please contact Mia at 0151 439 3051 or email Mia.Tong@HRGO.co.uk
