We are now looking for a candidate to provide a quality customer service experience to our customers, whilst supporting the External Sales Team with key accounts, export and intercompany sales.
Main Tasks & Responsibilities:
Professionally answer all calls promptly to our company standard and respond as appropriate to the nature of the call.
Continually building strong and credible relationships with the external sales team and customers; acting with the highest integrity and professionalism.
Provide a quality service in the administration and servicing of internal and external customers.
Accurately take and process verbal orders, maximising sales at all opportunities via upselling or cross selling.
Refer appropriate queries to external sales managers, with reference to specials orders and liaise closely with external sales managers regarding customer needs and expectations.
Refer appropriate queries to the Internal Sales Manager or Head of Sales regarding export and inter-company orders.
Accurately process orders using IT systems, and issue delivery orders -ensuring the system is continuously kept up to date
Liaise closely and work in partnership with Zoo's Warehouse Manager and Supervisors and other departments, to track, make additions and amendments to orders and ensure orders progress where necessary.
Deal with miscellaneous, technical or delivery issues on orders within your area of responsibility.
Build and maintain own product awareness and identify areas of product training where necessary.
Proactively contact customers both existing and new to obtain orders and/or to advise of promotions or products of specific interest.
Develop and maintain strong working relationships with colleagues, visitors, customers and managers.
Key Skills:
Strong communication skills.
High level of customer service skills projecting a positive, friendly and professional attitude at all times.
Attention to detail, organised and able to manage own workload.
Competent use of Microsoft packages - Word, Excel and Outlook.
Ideally access to own transport due to location.
Benefits:
Competitive Salary
25 days holiday plus bank holidays
Holiday purchase scheme
Pension match up to 7%
4 x Salary Life Assurance
Enhanced Maternity, Paternity, Adoption and Shared Parental Leave
Employee Assistance Programme
Cycle to Work Scheme
Free Eye Tests
Volunteering and Team Building Days
Working Environment & Team Set Up: Primarily Office Based, with a team of 8 including the Sales Office Manager who you will be reporting to directly.
Join us and be part of a team where your safety is as important as your success.
