🌟 CUSTOMER SERVICE ASSISTANT
📍 Ramsgate, Kent | 💷 £13.50 per hour | 🕘 Monday-Wednesday, 9am-5pm
3-Month Temporary Contract | Potential Extension | 22.5 Hours per Week
Are you a people person who loves variety, enjoys keeping busy and isn't afraid to roll up your sleeves and get stuck in?
We're looking for a Customer Service Assistant to join a friendly, our client's busy family-run business in Ramsgate. This is a fantastic opportunity for someone who enjoys working with customers, being part of a close-knit team and having a role where every day is a little different!
For the right candidate there is a possibility this could turn into a permanent position.
And there's one very important requirement... you must LOVE DOGS! 🐶❤️
A dog-friendly workplace, so if you're someone who gets excited when a four-legged colleague walks through the door, you'll feel right at home!
🚗 IMPORTANT - DUE TO LOCATION, YOU MUST BE ABLE TO DRIVE
💬 What will you be doing?
You'll be a key point of contact for our customers, providing a friendly and helpful service while also supporting the wider team with day-to-day administration.
Your role will include:
✨ Answering customer queries by phone, email and client portal
✨ Providing friendly, professional customer service
✨ Updating records and spreadsheets
✨ Using Excel, Word and Outlook
✨ Liaising with colleagues to resolve customer queries
✨ Keeping on top of your workload and meeting deadlines
✨ Processing customer returns and associated administration
✨ Providing general office and administrative support
✨ Helping out wherever you're needed - they are small team and everyone mucks in!
🙌 Who are we looking for?
We're looking for someone who is:
✔️ Friendly, approachable and confident
✔️ Comfortable speaking to customers on the phone
✔️ Organised with great attention to detail
✔️ Confident using Microsoft Office
✔️ Able to stay calm when things get busy
✔️ A good communicator with a positive, can-do attitude
✔️ Not afraid to ask questions - we'd much rather you ask than make assumptions
✔️ Takes ownership of their work and follows tasks through to completion
✔️ Accountable and takes pride in getting things right
✔️ Able to use their initiative and look for solutions rather than waiting to be told what to do
✔️ Reliable, hardworking and punctual
✔️ A real team player who isn't afraid to roll up their sleeves
✔️ Happy to work hard but also enjoy having a laugh and being part of a fun team
✔️ Flexible and willing to help wherever needed
❤️ Sound like you?
If you're friendly, reliable, hardworking and enjoy being part of a busy team, we'd love to hear from you!
Apply today - we'd be delighted to tell you more about the role.
