Are you passionate about delivering exceptional customer service? Do you enjoy meeting people from around the world and working in a unique historic setting?
HR GO Recruitment is recruiting for enthusiastic and friendly Customer Service Assistants to join the Visitor Experience Team at one of York's most popular heritage attractions for the busy summer season.
This is a fantastic opportunity to work in a unique environment, welcoming visitors, supporting memorable experiences, and helping create a positive and lasting impression for guests from across the globe.
Benefits
- £13.45 per hour
- Weekly pay
- Part-time hours
- Seasonal opportunity through to the end of September
- Pension scheme
- Cash health plan
- Virtual GP access
- Employee Assistance Programme (EAP)
- PerkBox discounts platform
- Staff discounts
- Discounts with selected local businesses
- Free on-site parking (subject to availability)
- Full training provided
Working Hours
- Part-time position
- Typically 3 to 5 shifts per week
- Average shift length of 5 hours
- Day shifts between the hours of 9:15am and 5:00pm
- Weekend working required on a rota basis
- Occasional evening work may be required to support events
The Role
As a Customer Service Assistant, you'll play a key role in ensuring every visitor enjoys a safe, welcoming and memorable experience.
Key Responsibilities:
- Welcoming visitors and providing a friendly, professional first impression
- Assisting with visitor enquiries, ticketing, events and activities
- Supporting visitor experiences throughout the attraction
- Managing visitor flow and queues during busy periods
- Promoting visitor services, events and experiences
- Delivering exceptional customer service
- Supporting visitors with accessibility requirements and individual needs
- Maintaining clean, safe and accessible public areas
- Identifying and reporting health, safety or security concerns
- Assisting with emergency procedures and evacuations when required
- Providing first aid support following training
- Working collaboratively with colleagues across the organisation
About You
We're looking for someone who is:
- Experienced in a customer-facing role
- Friendly, confident and approachable
- Passionate about delivering outstanding customer service
- Comfortable engaging with people of all ages and backgrounds
- Positive, proactive and able to remain calm under pressure
- A strong team player with a flexible approach
- Aware of health and safety responsibilities
- Comfortable using computer systems and Microsoft Office applications
Desirable Experience
- Hospitality, tourism, retail, leisure or visitor attraction experience
- Till or ticketing system experience
- Additional language skills
- An interest in history, heritage, architecture or tourism
- Experience supporting events or public-facing activities
Please Note
This role will involve:
- Standing for extended periods
- Working both indoors and outdoors
- Accessing all public areas of the attraction, including heights and confined spaces
- Participating in duties involving climbing steps (full training provided)
- Working during weekends and peak visitor periods
Apply Today
If you're passionate about people, customer service and creating memorable visitor experiences, we'd love to hear from you.
Apply now and a member of the HR GO Recruitment team will be in touch.
