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Customer Service Coordinator

Job Reference: 1612PFSA

Admin and Secretarial
Great Dunmow, Essex, England
£30000 - £35000
Permanent

Our client are looking for a highly motivated person with a passion for accurate admin and customer satisfaction to join their Parts department. At a senior level you will play a crucial role in supporting the department manager, liaising with European clients and coordinating with warehouse and sales team.

This is a great opportunity to start the new year within a company that offers support, life work balance and career progression

Key Responsibilities:

  • Manage and coordinate the day-to-day administration of the Parts Department.
  • Process and track orders for spare parts, ensuring timely delivery and accurate record-keeping.
  • Maintain and update inventory systems, monitoring stock levels to prevent shortages.
  • Liaise with suppliers in Europe, customers, and internal teams to resolve queries and ensure smooth operations.
  • Prepare reports on department performance, stock levels, and delivery times.
  • Oversee warranty claims and returns, ensuring compliance with company policies.
  • Provide training and guidance to junior administrators and staff.
  • Implement and maintain efficient processes to improve department operations.
  • Some assistance with picking in the warehouse where required.