Customer Service & Operations Administrator | Apply Now!
HRGO Recruitment are recruiting on behalf of a well-established local business for a full-time Customer Service & Operations Administrator. This is a varied opportunity combining customer service, administration, finance support and day-to-day operational duties. The successful candidate will be organised, professional and confident dealing with customers, while being happy to support across different areas of the business.
Salary: £26,572 Hours: Full-time - rotating 4 on 4 off and 5 on 3 off shift pattern, including some weekend working Job Type: Permanent
Employee Benefits:
Full-time, permanent position
Rotating 4 on 4 off and 5 on 3 off shift pattern
Weekend working as part of the rota
Training and support provided
Varied role with a range of responsibilities
Friendly and supportive working environment
Opportunity to work within an established local business
Long-term employment opportunity
Roles & Responsibilities:
Act as the first point of contact for customers, visitors and prospective customers
Respond to enquiries by telephone, email and in person
Provide a friendly, professional and welcoming customer experience
Build positive relationships with customers and provide reassurance regarding their vehicles and belongings
Handle customer queries and complaints professionally and efficiently
Manage customer accounts from initial enquiry through to contract completion
Maintain accurate customer records, agreements and documentation
Process insurance information and maintain accurate records
Complete general office administration, filing, correspondence and data entry
Raise invoices and process customer payments
Assist with monitoring outstanding payments
Maintain accurate financial and administrative records
Support customer arrivals and site access procedures
Assist with site inspections, audits and compliance checks
Monitor CCTV and security systems when required
Support colleagues with day-to-day operational activities
Help maintain a safe, secure and welcoming environment for customers and visitors
About You:
Previous experience in customer service, administration, reception, finance administration or a similar role is desirable
Excellent communication and interpersonal skills
Strong organisational skills and good attention to detail
Confident using computers, email and Microsoft Office
Professional, friendly and approachable manner
Reliable, flexible and proactive approach to work
Able to work independently and as part of a small team
Comfortable handling confidential information appropriately
Willing to support colleagues across different areas of the business
Strong work ethic and positive attitude
Comfortable working a rotating shift pattern, including some weekends
Full training will be provided on company systems and procedures
Interested?
If you are organised, personable and looking for a varied Customer Service & Operations Administrator role with a well-established local business, and are comfortable working a rotating shift pattern including some weekends, please forward an up-to-date CV to HRGO Recruitment to be considered for the position.
