Customer Service Representative - 12-hour shifts, 4 days on / 4 days off
MUST HOLD A FULL DRIVING LICENSE
We are looking for a well-presented and confident Customer Service Representative to deliver a first-class, high-standard experience within a prestigious company. This position focuses on creating a smooth, welcoming, and professional atmosphere for all guests, visitors, and operational staff.
Permanent role
Salary: £30,000 per annum
Shift Pattern
The role operates on a 4 days on / 4 days off basis, working 12-hour shifts. Shift times will include early, middle, and late duties in line with operational requirements. Flexibility across all shift patterns is required.
Main Responsibilities
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Provide a warm, attentive welcome to all guests and team members, ensuring the highest standards of service at all times.
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Support the full arrival and departure process by escorting guests, assisting with movements, and ensuring they feel informed and comfortable.
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Offer dedicated assistance to operational staff, responding promptly to their needs and ensuring all requirements are met effectively.
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Adhere to all safety and security procedures without exception.
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Serve refreshments and deliver a polished, premium hospitality experience.
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Maintain immaculate standards throughout all guest and operational areas, including carrying out light housekeeping tasks when required.
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Communicate effectively with other departments to support a seamless and coordinated guest journey.
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Assist with planning and preparation for upcoming schedules and activities.
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Report any incidents or concerns to management immediately.
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Complete accurate shift notes and handovers to ensure smooth communication across the team.
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Handle petty cash responsibly, maintaining accurate balances.
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Undertake any additional duties required to support the delivery of outstanding service.
Ideal Candidate
You will naturally provide exceptional service, demonstrate strong attention to detail, and remain composed in a refined and fast-paced environment. An interest in aviation, or a desire to learn more about the sector, would be highly beneficial.
