Working hours: Monday to Friday 9am-5pm (1 hour paid break)
Job Type: Temporary (Opportunity to go permanent)
About the Role
HRGO Recruitment is currently recruiting for a Customer Service Representative to join our client, a leading retailer based in Bridgwater.
Our client supplies a wide range of tools, building materials, electrical products and plumbing essentials to customers across the UK and parts of Europe. We are looking for a friendly, motivated and customer-focused individual who can deliver excellent service and act as a positive first point of contact for the business.
If you enjoy helping people, solving problems and working in a fast-paced environment, this could be the perfect opportunity for you!
Key Responsibilities
Deliver excellent customer service by responding promptly and professionally to customer enquiries.
Answer incoming calls and assist customers with a wide range of queries.
Assess customer needs, make appropriate decisions and escalate issues when necessary.
Manage telephone conversations while accurately updating customer records and maintaining relevant information.
Liaise with internal teams and external stakeholders to resolve queries efficiently.
Handle customer complaints professionally, working towards positive resolutions.
Maintain a high standard of communication and ensure customers receive a helpful and reliable service.
What We're Looking For
Excellent communication and interpersonal skills.
Experience handling a high volume of inbound calls.
A calm, professional and positive approach, particularly when working under pressure.
Strong organisational skills and the ability to multitask effectively.
A collaborative attitude and the ability to work well as part of a team.
The ability to build and maintain positive working relationships.
A customer-focused mindset with a proactive approach to resolving problems.
Interested? If you're passionate about customer service and ready for your next opportunity, we'd love to hear from you! Apply today and a consultant will be in contact.
