Job Title: Department Administrator
Location: Uckfield, East Sussex
Job Type: Permanent, Full-Time (40 hours per week)
Salary: £27,000 - £28,000 + benefits
Our client is seeking a highly organised and detail-oriented Administration Assistant to join their busy team based in Uckfield.
This is an excellent opportunity for someone with previous administration experience who enjoys working in a fast-paced office environment. The successful candidate will play a key role in supporting the administration of new claims, ensuring accurate case setup, maintaining records, and delivering excellent service to both private and corporate clients.
This is a varied administrative position requiring excellent organisational skills, strong attention to detail, and confidence working across multiple databases and case management systems.
Key Responsibilities
- Managing the new claims email inbox
- Setting up new files and cases by accurately entering information and documentation onto the case management system from multiple databases
- Reviewing documentation to ensure files are set up accurately and efficiently
- Preparing client care letters and compliance documentation
- Processing incoming post, scanning, and saving documents onto the case management system
- Answering and directing telephone enquiries in a professional manner
- Printing and preparing documentation for postal dispatch
- Providing regular updates to both private and corporate clients
- Updating records and maintaining accurate client information across multiple systems
- Assisting the team with general administrative and office support tasks as required
- Prioritising workload effectively to meet deadlines within a busy environment
Requirements
- Previous administration, office support, or coordinator experience
- Exceptional attention to detail and accuracy
- Strong organisational and time management skills
- Excellent verbal and written communication skills
- Confident using Microsoft 365 applications
- Ability to learn and work confidently with a variety of case management and database systems
- Experience accurately transferring and maintaining data across multiple systems
- Ability to work independently and collaboratively as part of a team
- Professional, reliable, and client-focused approach
- Ability to work effectively under pressure in a fast-paced environment
Benefits
- Free on-site parking
- 20 days' annual leave plus Bank Holidays
- Additional birthday holiday after 12 months' service
- Full-time hours: Monday to Friday, 9:00am - 5:30pm (including a one-hour lunch break)
- Four-month probationary period
If you are interested in this opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne branch will be in contact.
