We are looking for a committed, enthusiastic individual to support the Operations Manager in managing the delivery and performance of the Street Scene's and Outdoor Spaces teams which consist of; 28 Grounds Operatives, 30 Street Cleansing Operatives and a dedicated taskforce of Supervisors.
Grounds Maintenance & Street Cleansing Operative Manager on a full-time, temp-to-perm basis.
The Opportunity
To manage the day-to-day operation of the Street Scene (grounds maintenance, open spaces and street cleaning) services and the supervision of employees including performance management, recruitment, team building, career development, sickness absence management and discipline.
To positively contribute to the overall management, development and reputation of Operations and the Council.
To ensure the Street Scene (grounds maintenance/open spaces and street cleaning) services are delivered in compliance with statutory legislation and national and local policies and plans including health and safety, Operator's Licence, Environment Agency permits, etc
Accountabilities
Assist in the management of high-quality customer focused services, ensuring they are responsive to change.
Assist in managing the Supervisors, Team Leaders and front-line staff to ensure a cohesive and integrated approach to the delivery of services.
Assist in Managing and supervise external contractors involved in the day-to-day delivery of services.
Assist in maintaining a strong performance culture of continuous improvement, ensuring a proactive approach to changing customer/service/legislative requirements.
Assist with team meetings including preparation of agendas, minutes and chairing meetings as required.
Manage, and assist in managing, corporate projects as and when directed by the Operations Manager.
Assist in managing the budgets including monitoring expenditure for all the respective areas within the reporting lines.
Assist in monitoring levels of sickness absence and take appropriate action including conducting return to work interviews (Stage 1 and 2) and presenting at Sickness Absence Panel meetings and to the Operations Manager as required.
Assist in undertaking investigations as required e.g. service complaints, vehicle accidents (list is not exhaustive) etc.
Work closely with the Transport Manager & Plant Workshop ensuring vehicles, plant and equipment is serviced, inspected and maintained in accordance with the road transport legislation and in compliance with the Council's Operator's Licence.
Work with other Managers/Assistant Managers/Supervisors across Street Scene and other service areas in Operations to ensure a seamless approach to service delivery.
Respond in a positive and timely manner to all service requests/enquiries/complaints ensuring that corporate deadlines are met.
Ensure that all staff demonstrates a customer focused, professional attitude and represent the Council in an exemplary manner.
Experience You Will Bring
Experience of delivering grounds maintenance (amenity horticulture) services.
Experience of delivering street cleansing services.
Experience of a performance management culture.
Experience of managing staff and budgets.
Ability to manage, engage and motivate staff.
Ability to establish a credible, high-profile presence with Councillors, staff and other colleagues.
Ability to prioritise a heavy and fluctuating workload and meet associated deadlines.
Ability to provide comprehensive responses to complaints
