Office Manager
Salary: £30,000 per annum
Contract: Permanent, Full-time (40 hours per week)
Hours: Flexible between 8:00am and 6:00pm
Location: Whitehaven Cumbria
About the Employer
A well-established, family owned business in central The organisation is committed to strong governance, and an excellent service for residents and families.
The role
As Office Manager you'll lead the day-to-day office and administrative function ensuring efficient systems, accurate financial administration, and a professional, responsive service to colleagues, suppliers, and external stakeholders.
Key responsibilities
- Payroll / Wages (Sage experience desirable)
- Prepare and process payroll for circa 80 staff, ensuring accuracy and deadlines are met.
- Maintain payroll records, validate timesheets/hours, and resolve pay queries.
- Liaise with managers on starters/leavers, changes to pay/allowances, absence and payroll cut-offs.
- Sales ledger / Invoicing
- Track payments, manage account queries.
- Maintain accurate billing records and audit trails.
- Purchase ledger / Supplier management
- Office & site administration
- Oversee reception/telephone/email queries and act as a professional first point of contact.
- Maintain robust filing/document control (digital and paper) with strict confidentiality.
- HR administration support
- Maintain personnel files and support onboarding paperwork, training records and absence documentation.
- Assist with reference requests, right-to-work administration and compliance tracking.
- Compliance / GDPR
- Handle sensitive data in line with GDPR and internal policies.
- Line-manage the Office Administrator (task allocation, supervision, induction and development).
- Promote a collaborative working culture across both homes and departments.
Person specification
Essential
- Proven experience as an Office Manager / Senior Administrator (or similar).
- Demonstrable payroll experience and confident handling payroll queries with discretion.
- Experience raising invoices and managing accounts administration (private and/or public sector).
- Strong organisation skills with the ability to prioritise.
- Confident IT skills (MS Office) and quick to learn internal systems.
- Excellent written and verbal communication with a professional, customer-focused approach.
- High attention to detail, strong numeracy, and integrity handling financial/personal data.
- Willing and able to obtain an Enhanced DBS.
Desirable
- Bookkeeping/finance qualification (e.g., AAT) or relevant experience.
- Audit/compliance documentation experience (e.g., inspection-aligned record keeping).
- Safeguarding & pre-employment checks
What's on offer
£30,000 per annum for an experienced Office Manager
- Company pension
- Training and development
- Supportive, values-led working environment
