Operations Manager (Facilities Management)
We are seeking an experienced Operations Manager with a strong facilities management background or similar to lead operational delivery, build and manage a high-performing team, drive business development, and support the strategic growth of the organisation. This is a hands-on leadership role for a results-driven professional who can balance day-to-day operational excellence with commercial and strategic thinking.
Key responsibilities
- Lead and take full accountability for operational delivery across all facilities, ensuring safe, efficient, compliant and cost-effective services.
- Build, coach and develop a high-performing multi-site facilities team; set clear objectives, manage performance and foster a culture of continuous improvement.
- Develop and execute business development initiatives to win new contracts and expand services with existing customers, working closely with commercial teams.
- Support the company's strategic growth plans by identifying opportunities to scale operations, improve service models and implement scalable systems and processes.
- Manage budgets, forecasts and financial performance for the facilities function; identify and deliver cost savings and value-add initiatives.
- Oversee supplier and contractor management, procurement, and contract compliance to maintain high service standards.
- Ensure robust H&S, compliance and risk management frameworks are in place and adhered to across all sites.
- Collaborate with senior leadership to shape operational strategy and contribute to executive-level decision making.
Essential skills and experience
- Proven track record in operational delivery within facilities management or a related service environment.
- Demonstrated experience of building and managing high-performing teams, including recruitment, development and performance management.
- Strong commercial acumen with experience driving business development and contributing to revenue growth.
- Experience supporting strategic growth initiatives, including scaling services, process re-design and implementing new systems.
- Excellent stakeholder management and communication skills, able to influence at all levels.
- Solid financial management skills including budgeting, forecasting and cost control.
- Knowledge of health & safety, compliance and facilities best practice.
- Strong problem-solving and decision-making capability with a proactive, results-focused approach.
Desirable
- Relevant industry qualifications (e.g. facilities management, property, H&S certifications).
- Experience with multi-site estate management and outsourced service models.
- Familiarity with CAFM systems and digital tools for facilities operations.
What we offer
- A leadership role with direct influence over operations and growth strategy.
- Opportunity to shape and scale a modern facilities operation.
- Competitive salary and benefits package.
- Professional development and career progression opportunities
