My technology focused client based in Somerset is looking for a Project Administrator as a permanent hire who will ensure that my clients project managers are supported to achieve implementations to time, cost, quality and to meet client delivery requirements as planned; whilst also ensuring that any additional commercial opportunities with existing customers are optimised and that positive customer relationships are maintained.
You will also be tasked with:
Receiving and processing software services order
Schedule resources to ensure delivery of services, working in conjunction with the project leads, Director of Compliance and Resourcing, Software Sales Director, and Technical Director.
Ensure effective liaison is maintained between the customer project teams.
Ensure that all changes to client requirements are incorporated into projects plans and delivery schedules and that this is communicated to project teams.
Support project managers in the control of project risks and ensure that project scope is not being changed or expanded without due consideration and authorisation.
Ensure internal and external communications are working and are effective using internal tools (CO4 calls etc).
Monitor stage and project progress against the agreed tolerances and project budget.
Ensure the right people are planned to be involved in quality inspections at the correct points in the project delivery and the quality methods are being correctly followed.
Ensure quality control follow-up actions are dealt with correctly and in a timely manner.
Constrain project excesses by both the customer and/or my client.
After appropriate length of service and acquisition of knowledge and skills, assist project manager with fact finding (discovery) as part of project inception.
Take minutes and record action points from project meetings and track completion of action points by project members
Provide any administrative support as required to project managers and team leaders.
Ensure that the Company's revenue is protected, that all work is adequately accounted for under a customer's order or service contract and that work is appropriately costed and billed.
Provide monthly and ad-hoc reports as required.
Maintain a positive business relationship with clients
Sales Administration
In collaboration with the Sales Administration Manager, carry out sales administration functions including but not limited to sales and purchase order administration including resource scheduling and creating invoices.
Assist with administration team tasks;
Receive and log inbound communications from customers and supplier's customer and supplier queries.
Assist with dispatching sales deliveries.
Maintaining stock control processes.
Customer Services support
Lead the use and adoption of the customer web portal facilities with our clients.
Carry out statistical analysis of customer satisfaction data, analysing the root causes behind the statistical data and using this information as a foundation for training recommendations and report to management groups as appropriate and required
General
Ensure that all work is carried out with the awareness of the need to maintain information security and the need to adhere to the IT security management practices in place in the company as defined and described in the Information Management System (ISMS)
Be proactive in suggesting improvements to information security management practices and contribute to the company's objective to maintain continual improvement in the management of information security
Create and maintain relationships with service providers, suppliers, contractors, and colleagues.
Qualifications /experience
Minimally required:
Degree or relevant work experience
PRINCE2 training and qualification and experience of working to PRINCE2 methodology.
Previous experience working within an SME within an operational role.
Previous experience in customer interfacing roles
Required:
Good all-round knowledge of IT and previous experience of working within ICT environment in sales, project delivery or a service role.
Telephone call handling
Preferred:
Trainer certification and experience delivering training.
