🌟 Rent Officer - Join a Team Making a Real Difference!
📍 Location: Margate
💼 Temporary Contract until September 2026
⏰ 37 hrs per week | Monday - Friday | Flexible Working
💰 £13.50 per hour, pay increase after 12 weeks
🔍 Enhanced DBS required
Are you a detail-driven, proactive, and customer-focused professional?
Do you thrive in roles where organisation, problem-solving and people skills come together?
If so, this is an exciting opportunity to join a dedicated Housing & Planning / Tenant & Leaseholder Team within the local council - supporting tenants, protecting income, and helping sustain secure and stable tenancies.
This role offers remote working with just one day a week in the office, giving you the perfect balance of autonomy and teamwork.
🔧 Your Key Responsibilities
As a Rent Officer, you will play a vital role in maximising income, supporting tenants, and ensuring effective debt recovery. Your duties will include:
- Delivering a high-quality income management service in line with policy and legislation
- Collecting rent, service charges, former tenant arrears, and other housing-related debts
- Providing excellent customer-focused support to tenants and leaseholders
- Offering basic welfare and benefits advice and referring to specialist services where needed
- Staying up to date with welfare reform and best practice in arrears prevention
- Producing and distributing rent statements and explaining them clearly to tenants
- Visiting tenants with arrears regularly, ensuring vulnerable tenants receive appropriate support
- Liaising with Benefits teams, external agencies, and support organisations
- Preparing and serving notices, arranging possession proceedings, and attending court when required
- Attending evictions and preparing detailed eviction reports
- Updating databases with accurate, clear records of all actions and contact
- Providing weekly arrears reports to the Income Manager
- Working collaboratively with Housing Officers and Legal Teams
- Investigating and responding to service-related complaints
- Ensuring Health & Safety requirements are met
- Supporting the Council's emergency arrangements where required
💡 What You'll Bring
Knowledge & Skills
- Solid understanding of housing, debt recovery, and tenancy law
- Strong knowledge of welfare benefits & income maximisation
- Excellent communication - both written and verbal
- Strong numeracy and IT skills (databases, spreadsheets, Word)
- Ability to prioritise, meet deadlines, and manage a busy caseload
- Effective negotiation skills and problem-solving abilities
- A sensitive and supportive approach when working with tenants
Experience
- Working with customers to achieve positive outcomes
- Building effective working relationships with internal teams and external partners
- Using housing databases and Microsoft Office applications confidently
🌈 Why You'll Love This Role
- ✔ Flexible hours and remote working
✔ Make a genuine impact by helping tenants sustain their homes
✔ Be part of a supportive and professional housing team
✔ Opportunities to use your skills in income management, benefits knowledge and tenancy support
🚀 Ready to Apply?
If you're highly organised, passionate about helping tenants sustain their homes, and confident in rent recovery and tenancy support - we'd love to hear from you!
This is your chance to join a committed team and play a key role in supporting tenants across the district.
👉 Apply today and take the next step in your housing career!
