Hours: 39 hours per week, Monday-Friday Monday-Thursday: 8:00am-4:30pm Friday: 8:00am-3:30pm
Start date: End of October / early November
HRGO Recruitment are seeking a self-motivated and energetic Returns Assistant to join our client's busy manufacturing company in Hastings. As a Returns Assistant, you will play an important role in processing both B2B and B2C returns, handling stock, completing administrative tasks and assisting with customer queries to ensure returns are processed accurately and efficiently.
Key Responsibilities
Receive, unpack and assess incoming customer returns shipments
Check returned products for condition, quantity and accuracy
Accurately process returns through company systems and complete the necessary administration
Update customers regarding returns and complete refunds or action confirmations where required
Ensure returned products are correctly handled, including returning suitable items to stock, re-processing stock, or isolating and storing products where necessary
Maintain an efficient stock turnaround to ensure suitable products are returned to stock promptly and are available to fulfil new orders
Identify products suitable for the company's eBay clearance channel
Assist with repairing, refurbishing or re-processing products where appropriate
Proactively deal with customer queries relating to returns and work with other departments to resolve issues
Follow company processes, procedures and policies at all times
Maintain a clean, organised and efficient working environment
Work effectively both independently and as part of a wider team
Skills and Attributes
Previous experience working hands-on with clothing, sports goods or similar products is desirable
Good administrative and organisational skills with strong attention to detail
Confident using computers and multiple software applications
Ability and willingness to learn new bespoke systems and processes
Strong communication and customer service skills
Practical approach with the ability to handle products and packages safely and efficiently
Ability to balance practical, hands-on work with desk-based administration
Good understanding of company procedures and the importance of following processes accurately
Knowledge of consumer law relating to returns and distance selling is desirable
Good attendance and timekeeping
Ability to work both independently and as part of a team
Proactive approach to resolving issues and completing tasks
Strong attention to detail when checking products, processing returns and updating systems
Key Information
39-hour working week, Monday-Friday
4 weeks (20 days) annual leave plus bank holidays
Holiday allowance increases to 25 days over time
Based mainly at our client's Hastings site, with occasional requirements to work at other locations
50% staff discount
Free onsite parking
Opportunity to work within a multi-brand international sports goods and apparel business
