Job Title: Service Scheduler Location: Ashford Job Type: Full Time/Permanent Salary: £28,000 - £32,000 per annum (Dependent on experience)
This role keeps a busy national field service team running smoothly day to day. You'll organise technician diaries, respond to changing priorities, and act as the main link between customers, technicians and internal teams to ensure jobs are completed safely, efficiently and to a high standard.
Key responsibilities
Build and manage daily/weekly schedules for mobile field technicians, optimising routes and utilisation
Triage urgent call outs and breakdowns, balancing SLA commitments and customer expectations
Rebook and reshuffle appointments when availability, parts, access or priorities change
Liaise with customers to book visits, confirm attendance windows and verify site access requirements
Proactively update customers on ETAs, delays, reschedules and any changes to the plan
Create, update and maintain work orders/job records within the service management system
Ensure customer, site and contact details are accurate and kept up to date
Prepare and issue job packs, visit notes and clear instructions for technicians
Provide real time support to technicians throughout the day, resolving scheduling conflicts and issues
Confirm parts and materials are available before attendance; coordinate with stores/procurement on stock
Arrange replenishment of technician vehicle stock where needed
Produce quotations for additional work identified on site and set up follow up visits
Close completed jobs and ensure documentation is in place to support invoicing
What we're looking for
Experience in scheduling, planning, dispatch or coordination (field service environment ideal)
Strong organisation and time management skills in a fast moving setting
Confident, professional communication skills with a customer first approach
Able to prioritise competing demands and stay calm under pressure
High attention to detail and accuracy with job records and customer information
Comfortable using MS Office and service/CRM-style systems
Practical problem solver who works well with multiple internal teams and remote technicians
