Service Supervisor - Forklift Truck Service
An exciting opportunity for an experienced Service Supervisor with a strong background in forklift truck maintenance and workshop leadership. You will supervise a team of service engineers and technicians, ensuring efficient, safe and high-quality delivery of maintenance, repairs and inspections across a fleet of industrial fork lift trucks.
Key responsibilities
- Lead and motivate the workshop/mobile service team, ensuring daily work is allocated to meet SLA and turnaround targets.
- Supervise and carry out diagnostics, repairs and preventive maintenance on a range of forklift trucks (electric, LPG, diesel, counterbalance, reach trucks, etc.)
- Ensure full compliance with health & safety, LOLER manufacturer maintenance schedules and documentation
- Monitor team performance, carry out 1-2-1's / appraisals, identify any training needs and any tooling / equipment needs
- Manage spare parts ordering, stock control and cost monitoring to optimise workshop efficiency
- Liaise with customers and operations to prioritise work, report on job status and ensure high levels of customer service
- Maintain accurate job records, QC checks and service reports; assist with continuous improvement initiatives and KPI reporting
Skills and experience required
- Previous supervisory or team leader experience in a service workshop or field service environment
- Strong knowledge of workshop processes, safety standards and statutory inspection requirements
- Good organisational skills with the ability to prioritise and manage multiple jobs and deadlines
- Excellent communication skills for managing technicians, customers and suppliers
- IT literate with experience using job management systems and electronic job cards
