Store Manager - Stoke-on-Trent - 29.000k base - £33,000 OTE
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HRGO Recruitment are recruiting on behalf of a well-established retail organisation for an experienced Store Manager to join their team in Stoke-on-Trent. This is an excellent opportunity for a hands-on retail manager with strong sales, leadership and customer service experience to join a successful business.
The successful candidate will be responsible for managing the day-to-day operation of the store, leading and motivating the sales team, driving sales performance against targets and KPIs, and ensuring the highest possible standards of customer service. Previous experience within carpets, flooring or beds retail would be advantageous but is not essential.
Employee Benefits:
Up to £33,000 OTE
Performance-related bonus
Personal sales commission
Career progression
Business ownership opportunity
Company pension
Employee discount
Free on-site parking
Roles & Responsibilities:
Manage the day-to-day operation of the retail store
Lead, motivate and coach the sales team
Achieve and exceed store sales targets and KPIs
Drive sales performance and maximise commercial opportunities
Deliver consistently high standards of customer service
Support and coach team members to improve sales performance
Deal promptly and professionally with customer queries and issues
Manage staff levels, rotas, holidays and days off effectively
Identify and support training and development needs
Maintain high standards of store presentation and cleanliness
Ensure stock levels and records are accurate and maintained
Monitor outstanding orders, balances and business performance
Ensure all company sales and administration procedures are followed
Ensure company security regulations and controls are adhered to
Maintain the store environment in line with company standards
Ensure tickets, point-of-sale materials and graphics are displayed correctly
Manage and coordinate independent fitter work schedules
Monitor the standards and quality of work completed by fitters
Maintain a strong presence on the shop floor and lead by example
Develop a positive, target-driven sales culture across the store
About You:
Proven experience working as a Retail Store Manager or similar - essential
Previous experience managing, motivating and developing a team
Strong understanding of the retail sales process
Proven experience working towards sales targets and KPIs
Strong leadership and communication skills
Confident and professional approach to customer service
Positive, proactive and self-motivated with a strong can-do attitude
Ability to use initiative and make decisions independently
Strong commercial awareness and focus on achieving results
Previous carpets, flooring or beds retail experience is preferred but not essential
Experience within a target-driven sales environment
Ability to work 40 hours per week, including weekends
Full UK driving licence is preferred
Interested?
If you have previous retail management experience with strong sales, leadership and customer service skills and are looking for an opportunity offering excellent earning potential, career progression and the chance to lead a successful retail team, click to apply today and a member of the HRGO Recruitment team will be in touch!
