Contract: 6-Month Fixed-Term (with the potential to become permanent)
Job Type: Full-time - Rolling Shift Pattern (10.5 hour shifts, including nights, weekends and bank holidays)
Location: Ashford
Salary: £14.95 - £17.04 per hour
HRGO are recruiting for a Technical Admin Assistant on behalf of our client in Ashford. This role plays a key part in supporting the inspection and clearance of imported goods, ensuring compliance with UK import regulations, and assisting Officers and Official Veterinarians in their day-to-day operations.
This is a predominantly office-based role, with some support required in inspection areas. Full training will be provided across all systems, procedures, AI tools and health & safety requirements.
Key responsibilities
- Complete CHED and IUU document checks accurately and efficiently.
- Use AI systems to support document verification and manually resolve discrepancies where required.
- Respond to telephone and email enquiries from agents and hauliers regarding consignments.
- Escalate issues and complaints to the appropriate team or supervisor.
- Carry out seal checks on lorries to ensure the integrity and continuity of consignments.
- Record inspection findings using tablets and internal systems (including Philis).
- Complete identity checks and assist with detention documentation.
- Assist with sampling of consignments under Officer/Veterinary guidance.
- Coordinate lorry movements across the site to ensure efficient processing.
- Process rejected consignments or re-entries, including photo uploads to internal systems.
- Maintain accurate and up-to-date records across all internal systems.
Skills and experience required
- Level 3 qualification (or equivalent), such as A Levels, BTEC or NVQ.
- Strong administrative and organisational skills with excellent attention to detail.
- Good IT skills, including Microsoft Office and the ability to learn new systems quickly.
- Confident using digital systems and AI-assisted tools.
- Strong communication skills, both written and verbal.
- Ability to prioritise workload in a fast-paced operational environment.
Desirable experience
- Background in food safety, import/export, logistics or a regulated environment.
- Experience working with regulatory or enforcement bodies.
- Knowledge of public sector operations or compliance frameworks.
What we offer
- 6-month fixed-term contract with the potential to become permanent.
- Full training and ongoing development.
- Varied role combining administration, compliance and operational support.
- Secure onsite parking.
- Supportive team environment with strong Health & Safety culture.
Please apply with an up-to-date CV if you feel you have the relevant skills and experience.
All applicants will be assessed solely on suitability, without regard to age, gender, disability, ethnicity, religion, belief or sexual orientation.
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