Our client, a respected professional body within the education and learning sector, is seeking an experienced Academy Operations & Learner Support Coordinator to support their team on a temporary assignment.
This is a hands-on coordination role suited to someone with excellent communication skills, strong organisational ability, and experience working across multiple stakeholders. The successful candidate will play a key role in supporting learner delivery, quality processes, and a range of operational and improvement projects.
Duties
Act as the main point of contact for learner queries
Administer appeals, complaints, reasonable adjustments and special considerations
Liaise with the LMS provider and escalate operational issues as required
Monitor learner progress and work with tutors to support completion targets
Provide coordination and administrative support for projects and process improvements
Requirements
Excellent communication and coordination skills, with the ability to manage multiple stakeholders
Highly organised, detail-oriented, and comfortable working to deadlines
Confident using learning management systems and reporting on performance data
Experience supporting projects or continuous improvement initiatives
Able to hit the ground running in a temporary or interim role
